Technology-driven
service improvement projects...
…require innovative thinking to ensure their success – and your ROI.
Because technology projects have a proven track record of being
notoriously frustrating buying experiences.
And project frictions can evaporate your project’s reputation & ROI faster than the speed of thought.
What's the issue?
Hidden, unspecified or unclear requirements. These are the Achilles Heel of every tech-enabled service improvement project, often responsible for the issues that commonly put projects at risk:
- Nagging uncertainties as to why certain functionalities need to be included.
- Misidentifying scope creep & other project risk signals that invariably lead to costly reworking.
- Making impromptu changes that result in communications, design & delivery breakdowns.
But when you can accurately identify project risks, you can avoid them.
- 60% of Clients regret their software purchases.
- 24% of Clients feel compelled to cancel their software contracts.
- 33% of Clients decide to switch software vendors.
A proven path to avoiding common technology project pitfalls is accurately pinpointing & clearly communicating your project usability needs & priorities.
Eliminating information gaps significantly reduces project frictions & frustrations and provides better control over all aspects of your improvement project. Which makes for a more successful project experience for everyone involved.